Customer Service : Frequently-asked-questions
- Is it safe to use my credit card on your website?
- Is it safe to use my debit card on your website?
- Can I order over the phone?
- What forms of payment do you accept?
- What information should I include with my payment?
- How are you going to transfer the gold/items I bought to my character?
- How long does it take for me to get the gold/items after I have made the payment?
- Can I sell gold to you?
- Do you match prices from other stores?
Q: Is it safe to use my credit card on your website?
A: Yes. We guarantee that any purchase you make on the GameOtl website will be 100% safe. Every GameOtl purchase is done over our secured servers with Secure Sockets Layer (SSL), an encryption technology that works with Microsoft Internet Explorer, Netscape, and AOL's browser, so that only GameOtl can read a buyer's personal information. Shopping online at GameOtl is statistically safer than using your credit card at a restaurant or department store. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.Q: Is it safe to use my debit card on your website?
A: Yes. Please note that if you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. When your order is shipped, your order total will be withdrawn from your account and the original "hold" will be voided.Q: Can I order over the phone?
A: No. Due to security concerns, GameOtl employees are not allowed to ask for any kind of payment information over the phone.Q: What forms of payment do you accept?
A: GameOtl proudly accepts payments by Visa, MasterCard, Discover, and American Express, PayPal, CashU, MoneyBookers, e-Gold, Western Union and iPay88. For more information on our payment methods, please refer to our payment methods sectionQ: What information should I include with my payment?
A: You must include your character's name, server and faction to avoid unnecessary delays. We will not be able to deliver anything without your character's name.Q: How are you going to transfer the gold/items I bought to my character?
A: Gold and Items will be delivered by trade or through the mailbox or via a mule account depending on the game that you ordered for.Q: How long does it take for me to get the gold/items after I have made the payment?
A: Some orders may require extra verification which might cause a delay. If we need extra information from you, we will ask by e-mail. We have staffs processing orders 24 hours, 7 days a week. Delivery time starts after it has been moved into Processing.Q: Can I sell gold to you?
A: We welcome everyone who wish to sell their gold to us in exhange of cash. Please click on the "Selling" tab located on the top of this page. Terms and conditions apply.Q: Do you match prices from other stores?
A: We currently do not offer price match.Back To Customer Service
