Customer Service :Placing-an-order
At GameOtl we strive to make your shopping experience an easy one.
Complete each of the order forms accurately including billing address and payment information. If you bought currencies, you will be prompted to fill in your character's name during the checkout process and you need to make sure that it is 100% accurate or we will not be able to deliver the currencies to you.
Click here for a detailed guide to our checkout process.
Once your order is flagged for verification you will be notified by email and information on the verification process. With your cooperation, the verification will be done in no time.
If for any reasons, your credit card or Paypal payment has been rejected, we would advise you to pay using CashU, E-gold, Bank/Wire Transfer, Western Union or iPay88. Click here for more information about these payments.
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Placing an order
Find the product you would like to buy by searching or browsing GameOtl.com. Then, click on the "Add To Cart" button next to the product. This will add the product to your "Shopping Cart" and it will appear in the shopping cart content on the right column. When you are done, click on the Checkout button in your Shopping Cart and you will be taken to the online order forms.Complete each of the order forms accurately including billing address and payment information. If you bought currencies, you will be prompted to fill in your character's name during the checkout process and you need to make sure that it is 100% accurate or we will not be able to deliver the currencies to you.
Click here for a detailed guide to our checkout process.
Paying for an order
For your convenience, at GameOtl we offer you a wide range of payment method for your purchases:Verification
All orders are subjected to further verification and this is done in the interest of our customers' security. Due to the nature of our business dealing with virtual items, purchases paid by Credit Cards and Paypal are more likely to be flagged for verification than other less risky payment options.Once your order is flagged for verification you will be notified by email and information on the verification process. With your cooperation, the verification will be done in no time.
If for any reasons, your credit card or Paypal payment has been rejected, we would advise you to pay using CashU, E-gold, Bank/Wire Transfer, Western Union or iPay88. Click here for more information about these payments.
Refunds
You may always ask for a refund of an undelivered order and there will be no questions asked. Refunds for a Paypal payment will take up to 3 days for it to appear in your account. Credit card payments made through WorldPay may take up to 2 weeks for it to be reflected in your credit card account.Back To Customer Service
